Adam arrived when he said he would to estimate the work needed. He then texted the following day with his price for the work to be done. We arranged a date and time and he arrived timeously. He has a capable way in explaining to you the novice as to what is required to be done. The boiler was serviced, the new flue was fitted and the pipe work was neatly done with no mess. I have no problem whatsoever in recommending this company.